Refund policy

The Customer has 14 days from the date of receipt of the Product to inform the Seller of his wish to exercise his right of withdrawal, without having to justify a reason. Return costs are the responsibility of the Customer.

The Seller reserves the right to refuse the return of the Product if it has been worn, damaged or altered.

If it is an order for several Products delivered separately or if it is an order for a Product made up of several lots or multiple parts, the delivery of which is spread over a defined period, the deadline runs from the receipt of the last good or lot or the last part.

The right of withdrawal cannot be exercised on personalized products in accordance with the third paragraph of article L121-20-2 of the Consumer Code.

To exercise his right of withdrawal, the Customer must:

1. within 14 days of receipt of the Product, inform the Seller of his decision to withdraw by sending him an email to the following address: contact@odette-vintage.com by sending him the withdrawal form ( annexed to these General Conditions of Sale) or by making a declaration expressing its wish to withdraw and indicating its name, first name, address and order number, as well as the references of the returned Products;
2. at the latest within the period of 14 days following its notification of the decision to withdraw, return the Products concerned, in perfect condition and in their original packaging. Otherwise, the Seller reserves the right to refuse the return of the Products.

To return the Products, the Customer must follow the steps below:

1. Attach the completed withdrawal form / free paper containing the above information with the returned Product (s), their pouch (s) and / or box (s), if possible in the packaging. 'origin.
2. Deposit the return package at the Post Office or at a relay point and keep proof of the deposit.

The Customer will be informed by email to the address provided when ordering that the Seller has received the returned Products.

For any question relating to the return of one or more Product (s), the Customer is invited to contact contact@odette-vintage.com